Terms of service

Welcome to PRIME SORT SUPPLY. These Terms of Service establish the conditions governing your access to and use of https://www.primesortsupply.xyz/ and purchases made through our online store.

The website is operated by HGB LLC. Throughout these Terms, “we,” “us,” and “our” refer to HGB LLC and the PRIME SORT SUPPLY online store. “You” and “your” refer to any visitor, customer, or person using our website.

By accessing the website, placing an order, or using available store features, you agree to these Terms and the policies incorporated into them. If you do not agree, please discontinue use of the website.

1. Our Store and Product Categories

PRIME SORT SUPPLY offers practical products designed to help customers make better use of everyday spaces.

Our merchandise may include:

Suction-Cup Hooks

Compact hanging accessories designed for attachment to compatible surfaces. Product-specific descriptions should be reviewed for installation instructions, surface compatibility, and any stated limitations.

Doll and Plush-Toy Storage Baskets

Storage solutions intended to help organize dolls, plush toys, and similar household items while keeping them accessible and neatly arranged.

Small Storage Cabinets

Compact storage furniture intended to help organize household belongings, accessories, and other everyday items in suitable spaces.

Product listings may include photographs, dimensions, colors, materials, assembly details, included accessories, and other specifications. Please review the individual listing before purchasing. Do not assume that a product includes mounting hardware, decorative accessories, liners, or assembly tools unless they are expressly identified.

2. Product Information and Appearance

We make reasonable efforts to present product information accurately and provide images that help customers understand what they are purchasing.

Actual product appearance may vary slightly because of lighting, photography, screen settings, manufacturing variations, or other factors.

For suction-cup hooks, review the stated surface compatibility and installation information. Suction performance may depend on the condition, cleanliness, texture, and suitability of the attachment surface.

For storage baskets, review the stated dimensions, construction, and included components. For small cabinets, review the dimensions, material information, assembly requirements, and included hardware where provided.

Do not assume that an item is suitable for a particular weight, wall type, room environment, or storage purpose unless the product listing or accompanying instructions expressly support that use.

Minor visual differences do not excuse a material misdescription or eliminate rights available under applicable law.

3. Eligibility and Acceptable Website Use

By using our website, you represent that you are legally capable of entering into a binding agreement or are using the website with appropriate permission from a parent or legal guardian where required.

You agree not to:

  • Use the website for unlawful, fraudulent, or deceptive purposes.

  • Submit false or misleading order information.

  • Attempt unauthorized access to our website, systems, or customer information.

  • Interfere with the normal operation or security of the website.

  • Introduce malicious code, harmful files, or disruptive software.

  • Copy or systematically collect website content in a manner that violates applicable law or our rights.

  • Impersonate another person or misrepresent your identity.

  • Infringe the intellectual property, privacy, or other rights of any person.

We may restrict or suspend access where reasonably necessary to protect our website, customers, or business operations, subject to applicable law.

4. Product Availability

Product availability may change as inventory and fulfillment conditions change.

We do not guarantee that every product displayed on the website will remain available at all times. If an item becomes unavailable after an order is submitted, we may contact you to discuss available options, including cancellation and refund where appropriate.

We may correct inaccurate product information, pricing displays, or inventory information where legally permitted.

5. Prices, Discounts, Taxes, and Shipping Charges

Prices are displayed in the currency identified at checkout. Unless expressly stated otherwise, product prices do not include applicable taxes or shipping charges.

Our standard shipping arrangement is:

  • Free shipping on orders with a merchandise subtotal of $10.00 or more.

  • A $5.99 shipping charge on orders with a merchandise subtotal below $10.00.

Unless the checkout page expressly states otherwise, the merchandise subtotal is calculated after discounts and before taxes and shipping charges.

The final order total, including applicable taxes and shipping charges, will be displayed before you submit payment.

Promotions, discounts, and special shipping offers may have additional conditions, which will be communicated where relevant.

6. Payment and Billing

You agree to provide complete and accurate billing, shipping, and payment information when placing an order.

Payments may be processed through third-party payment providers available at checkout. These providers may apply their own terms, security procedures, and authorization requirements.

If a payment is declined, reversed, or cannot be verified, we may be unable to complete the transaction.

Please review your order details and total amount before submitting payment.

7. Order Submission and Acceptance

When you submit an order, you make an offer to purchase the selected merchandise under the information displayed at checkout.

An automated order confirmation generally acknowledges receipt of your order. It does not necessarily mean that all verification and fulfillment steps have been completed.

We reserve the right to review and, where legally permitted, decline or cancel orders involving:

  • Incorrect or incomplete information.

  • Suspected fraud or unauthorized payment activity.

  • Product listing or pricing errors.

  • Inventory shortages.

  • Technical or checkout errors.

  • Other legitimate operational or legal concerns.

If payment has been collected for an order that we cancel, we will arrange an appropriate refund in accordance with applicable law.

8. Shipping and Delivery

We aim to process and ship orders within the timeframe stated on the relevant product page, checkout page, or order communication.

Processing time and carrier transit time are separate. Delivery estimates are estimates unless expressly stated otherwise.

Delivery may be affected by weather, carrier operations, public holidays, address problems, transportation interruptions, or other circumstances beyond our reasonable control.

You are responsible for providing a complete and accurate shipping address. If you identify an error, please contact us promptly. We cannot guarantee that an address can be changed after an order enters fulfillment or shipment.

If we cannot ship within the applicable period, we will provide any delay notice, cancellation option, and refund required by applicable law, including the FTC Mail, Internet, or Telephone Order Merchandise Rule where applicable.

9. Returns, Refunds, and Exchanges

Our Return and Refund Policy explains the voluntary return period, product condition requirements, damaged-item procedures, and refund processing.

That policy is incorporated into these Terms by reference.

For ordinary change-of-mind returns, suction-cup hooks should generally remain unused, storage baskets should be clean and undamaged, and small storage cabinets should remain unassembled and complete where originally supplied for assembly.

These voluntary return requirements do not eliminate remedies for defective, damaged, incorrect, or misdescribed merchandise under applicable law.

10. Product Use, Installation, and Care

Customers are responsible for using products in a reasonable manner and following any instructions or warnings supplied with the merchandise.

Suction-Cup Hooks

Before installation, review the product instructions and ensure that the intended surface is clean, smooth, dry, and compatible with the product. Textured, porous, dusty, uneven, or unsuitable surfaces may affect attachment performance.

Do not assume that a suction-cup hook is appropriate for heavy, fragile, valuable, or safety-critical objects unless its stated specifications expressly support that use. Check the attachment periodically and follow any product-specific load or usage guidance.

Doll and Plush-Toy Storage Baskets

Use baskets for suitable household storage and avoid overfilling them or placing excessive weight on handles or structural components. Keep the product away from sources of heat or moisture where its materials may be affected.

Small Storage Cabinets

Follow any supplied assembly instructions and use the included hardware as directed. Place cabinets on an appropriate, stable surface and avoid exceeding any stated capacity. If the product instructions recommend securing a cabinet to a wall or other support, follow those instructions using suitable hardware.

Do not assume that a cabinet includes wall anchors, anti-tip devices, or other safety accessories unless expressly stated.

Keep packaging materials, small hardware, and assembly components away from young children. Assembly should be performed by a responsible adult where appropriate.

11. Intellectual Property

Unless otherwise stated, original website text, graphics, logos, design elements, product presentation, photographs, and other content are owned by or used with permission by HGB LLC or the relevant rights holder.

You may access and use website content for personal, non-commercial shopping purposes.

You may not reproduce, republish, distribute, modify, commercially exploit, or create derivative works from protected website content without appropriate authorization, except where permitted by applicable law.

Third-party trademarks, brand names, and logos remain the property of their respective owners.

12. Reviews, Feedback, and Customer Submissions

If you submit a review, suggestion, question, photograph, or other content to us, you are responsible for ensuring that your submission is lawful and does not violate another person's rights.

You agree not to submit content that is fraudulent, defamatory, threatening, abusive, misleading, or otherwise unlawful.

We may use customer feedback to improve our products and services. We will not interpret ordinary private customer correspondence as unrestricted permission to publish sensitive personal information.

13. Third-Party Services

Our website may use or link to third-party services for payment processing, website hosting, shipping, customer support, analytics, or other functions.

Third-party services operate independently and may be subject to separate terms and privacy policies. We do not control every external service and are not responsible for its independent practices except to the extent liability cannot lawfully be excluded.

14. Website Availability and Disclaimer

We aim to maintain a useful and accessible website, but uninterrupted access and error-free operation cannot be guaranteed.

To the extent permitted by applicable law, the website and its general informational content are provided on an “as available” basis.

Product warranties, if any, are governed by applicable product documentation, express warranty terms, and mandatory legal requirements. Nothing in these Terms excludes or limits a warranty or remedy that cannot legally be excluded or limited.

15. Limitation of Liability

To the fullest extent permitted by applicable law, HGB LLC will not be liable for indirect, incidental, special, exemplary, or consequential damages arising from website use or a transaction where such limitations are legally enforceable.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, or any other liability that applicable law does not permit us to exclude or limit.

Any limitation will apply only to the extent permitted by the law governing the particular claim.

16. Indemnification

To the extent permitted by law, you agree to be responsible for losses, claims, or expenses arising from your unlawful use of the website, your violation of these Terms, or your infringement of another person's rights.

This provision does not require you to indemnify us for losses caused by our own unlawful conduct or for liabilities that cannot legally be shifted to a customer.

17. Governing Law and Disputes

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles, except where mandatory law requires otherwise.

Any dispute will be handled by a court with proper jurisdiction and venue under applicable law. Nothing in these Terms prevents a consumer from exercising a mandatory right to bring a claim in a forum where such a right is protected by law.

Applicable federal law and Florida consumer protection requirements, including the Florida Deceptive and Unfair Trade Practices Act where applicable, remain in effect.

18. Changes to These Terms

We may update these Terms when our store operations, products, services, or legal obligations change.

The revised version will be published on our website with an updated effective date. Changes will apply prospectively unless applicable law permits or requires a different result.

19. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent legally possible.

20. Entire Agreement

These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and other applicable store notices, form the agreement governing your use of the website and purchases from PRIME SORT SUPPLY, subject to mandatory consumer rights.

21. Contact Information

HGB LLC
Attn: Janiyah Bethea
5555 West Linebaugh Ave
Tampa, FL 33624
United States

Email: [email protected]
Website: https://www.primesortsupply.xyz/

Thank you for visiting PRIME SORT SUPPLY. We appreciate your business and the opportunity to help make everyday organization simpler and more convenient.