Privacy policy

At PRIME SORT SUPPLY, we understand that a convenient online shopping experience depends on more than selecting the right product. It also depends on knowing that the information you share with a store is treated responsibly.

Whether you are purchasing suction-cup hooks, a basket for dolls and plush toys, or a compact storage cabinet, certain information may be needed to process your order, arrange delivery, and provide customer support.

This Privacy Policy explains how HGB LLC, operating https://www.primesortsupply.xyz/, may collect, use, disclose, and protect information when you browse our website, place an order, contact our team, or otherwise interact with our store.

1. Information We May Collect

The information collected depends on how you interact with our website.

Information You Provide Directly

When you place an order, submit a question, or request assistance, you may provide:

  • Your name.

  • Billing and shipping addresses.

  • Email address.

  • Order details and purchase history.

  • Payment-related information submitted through checkout.

  • Messages, feedback, and customer service correspondence.

  • Information provided in connection with returns, refunds, replacements, or delivery inquiries.

Please do not send full payment card numbers, passwords, or other sensitive credentials through ordinary email.

Purchase and Transaction Information

When you purchase merchandise, we may maintain records relating to:

  • Products ordered and quantities.

  • Product prices and discounts.

  • Shipping charges and applicable taxes.

  • Payment and order status.

  • Fulfillment and delivery information.

  • Return, refund, or replacement history.

These records help us manage transactions, respond to order inquiries, and maintain appropriate business records.

Technical and Website Usage Information

When you visit our website, certain technical information may be collected automatically through website technology or service providers, depending on the tools enabled. This may include:

  • Internet Protocol (IP) address.

  • Browser type and version.

  • Device type and operating system.

  • Pages viewed and links selected.

  • Approximate location derived from technical information.

  • Date and time of website visits.

  • Referral information and general browsing activity.

2. How We Use Information

We may use collected information for legitimate business and operational purposes, including the following.

Order Processing and Fulfillment

To confirm purchases, process transactions, arrange shipment, calculate applicable charges, provide order updates, and maintain records of completed orders.

Customer Service

To respond to questions, investigate missing or damaged merchandise, review return requests, coordinate replacements, and assist customers with suction-cup hooks, storage baskets, small cabinets, and other store products.

Website Maintenance and Improvement

To maintain website functionality, troubleshoot technical problems, improve navigation, understand general visitor activity, and make product information easier to access.

Security and Fraud Prevention

To identify suspicious transactions, protect payment and checkout processes, investigate potential misuse, and safeguard our customers, website, and business operations.

Legal and Administrative Requirements

To maintain accounting and transaction records, respond to lawful requests, resolve disputes, enforce applicable agreements, and meet tax or regulatory obligations.

Marketing Communications

If promotional emails or similar marketing communications are offered, we may use contact information in accordance with applicable consent and opt-out requirements.

You may unsubscribe from marketing emails through the method provided in the message or by contacting us. Transactional communications, including order confirmations, delivery notices, and important service messages, may continue when necessary to complete a purchase or provide support.

3. Cookies and Similar Technologies

Our website or service providers may use cookies, pixels, tags, or similar technologies if these tools are enabled.

These technologies may help:

  • Keep shopping cart items available.

  • Remember selected website preferences.

  • Support checkout and website security.

  • Understand general visitor activity.

  • Measure website performance.

  • Support advertising or marketing measurement, where applicable.

You can manage or block cookies through your browser settings. Disabling certain cookies may affect shopping cart functionality, checkout, or other website features.

Where applicable law requires notice or consent for non-essential tracking technologies, we will provide the required information and choices.

4. How We May Share Information

We do not treat customer information as public information. We may share relevant information where reasonably necessary for business operations, legal compliance, or other purposes described in this policy.

Service Providers

We may share relevant information with companies that help operate our store, such as providers of:

  • Website hosting and ecommerce platforms.

  • Payment processing.

  • Shipping and delivery.

  • Order management and fulfillment.

  • Customer support and communications.

  • Website security and fraud prevention.

  • Analytics or marketing services, where used.

These providers may access information needed to perform their services and are expected to handle it in accordance with applicable contractual and legal requirements.

Legal and Regulatory Requests

We may disclose information when reasonably necessary to comply with applicable law, court orders, lawful government requests, or legal processes.

Business Transactions

If our business undergoes a merger, restructuring, financing, acquisition, or sale of assets, relevant information may be transferred as part of that transaction, subject to appropriate safeguards and applicable law.

Protection of Rights and Safety

We may disclose information when reasonably necessary to investigate suspected fraud, enforce our agreements, protect our website, or safeguard the rights, property, and safety of customers, our business, or others.

These categories describe possible operational activities. They should not be interpreted as confirmation that every listed service or data-sharing arrangement is currently used by our store.

5. Payment Information

Payments may be processed through third-party payment providers available at checkout. Such providers may collect and process payment information under their own privacy policies and security practices.

We may receive transaction details needed to confirm and manage purchases. Customers should not send full payment card credentials or account passwords through ordinary customer service email.

6. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy.

Retention may be necessary for:

  • Completing and documenting transactions.

  • Providing customer support.

  • Managing returns, refunds, and replacements.

  • Maintaining accounting and tax records.

  • Preventing fraud and investigating disputes.

  • Complying with applicable legal obligations.

The appropriate retention period depends on the type of information and the reason it was collected. When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable recordkeeping requirements.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, misuse, loss, alteration, or disclosure.

No internet transmission, website, or electronic storage system can be guaranteed to be completely secure. We encourage customers to use secure devices, protect their email accounts, and avoid sharing sensitive credentials through unsecured communications.

8. Florida Privacy and Data Protection Rights

Depending on the circumstances and applicable law, you may have rights concerning your personal information.

These rights may include:

  • Requesting access to certain personal information.

  • Requesting correction of inaccurate information.

  • Requesting deletion of eligible information.

  • Obtaining a copy of certain information where required.

  • Opting out of certain processing activities where a privacy law grants that right.

  • Receiving information about certain categories of personal information collected or disclosed.

Florida's Information Protection Act, section 501.171, Florida Statutes, addresses reasonable data security measures and notification obligations in certain data breach circumstances.

The Florida Digital Bill of Rights, sections 501.701–501.722, Florida Statutes, applies only to businesses and processing activities that meet its statutory requirements and thresholds. This policy does not represent that every provision necessarily applies to our business.

To submit a privacy-related inquiry, email:

[email protected]

Use the subject line Privacy Request and describe the action or information you are requesting. We may request additional information where reasonably necessary to verify your identity and protect personal information from unauthorized disclosure.

We will review and respond to eligible requests in accordance with applicable legal requirements.

9. Children's Privacy

Our website is intended for a general shopping audience and is not directed to children under 13.

We do not knowingly collect personal information directly from children under 13 in a manner prohibited by applicable law. If you believe a child has submitted personal information to us, please contact [email protected] so that we can review the matter and take appropriate action.

10. Third-Party Websites

Our website may contain links to third-party websites or services. These external websites operate independently and may have their own privacy policies, data collection practices, and security procedures.

We encourage you to review their privacy information before providing personal information. We are not responsible for the privacy practices of websites that we do not operate.

11. Email Preferences

You may contact us to ask questions about your information or update certain contact details associated with an order.

If you receive marketing communications, you may opt out through the unsubscribe instructions provided. Opting out of promotional messages does not necessarily stop essential order-related or customer service communications.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, website technology, service providers, or legal obligations.

The latest version will be published on our website with an updated effective date. We encourage visitors to review this page periodically.

13. Contact Us

For privacy questions, personal information requests, or concerns about our data practices, contact:

HGB LLC
Attn: Janiyah Bethea
5555 West Linebaugh Ave
Tampa, FL 33624
United States

Email: [email protected]
Website: https://www.primesortsupply.xyz/

We appreciate the trust you place in PRIME SORT SUPPLY and are committed to handling your information with care, transparency, and respect.