Contact information

PRIME SORT SUPPLY
Operated by HGB LLC

At PRIME SORT SUPPLY, we believe that useful organization products should be supported by helpful, straightforward service. Whether you are looking for more information about suction-cup hooks, need assistance with a storage basket, have a question about a compact cabinet, or want an update on an existing order, we welcome your inquiry.

Our goal is to make communication simple and to help you find the information you need.

1. Customer Service Contact

For general questions, product inquiries, order assistance, shipping concerns, returns, refunds, or other customer service matters, please contact us by email.

Customer Service Email: [email protected]

Contact Person: Janiyah Bethea

Official Website: https://www.primesortsupply.xyz/

Email is our designated customer service contact channel. Please include enough information for us to understand your request and identify the relevant order where applicable.

2. Business Information

Legal Business Name: HGB LLC

Business Address:

5555 West Linebaugh Ave
Tampa, FL 33624
United States

Return Address:

5555 West Linebaugh Ave
Tampa, FL 33624
United States

Please contact customer service and obtain return instructions before mailing merchandise. Sending a parcel without prior instructions may delay identification and processing.

3. Product Assistance

Our store offers products intended to make everyday storage and organization easier.

We welcome questions about:

Suction-Cup Hooks

Questions about product descriptions, stated surface compatibility, installation instructions, included components, and other information shown in the relevant product listing.

Doll and Plush-Toy Storage Baskets

Questions about product details, listed dimensions, materials, included components, and general care information.

Small Storage Cabinets

Questions about product descriptions, listed dimensions, assembly requirements, included hardware, and other specifications provided with the product.

For technical features, load limits, mounting requirements, and other product-specific information, please refer to the relevant product listing and any instructions supplied with the merchandise.

4. Order and Delivery Assistance

Our customer service team can help with inquiries involving:

  • Order confirmation and order details.

  • Payment status inquiries.

  • Shipping charges and delivery information.

  • Tracking updates, where available.

  • Address correction requests before dispatch, where possible.

  • Delayed, missing, or damaged parcels.

  • Returns, refunds, and replacement requests.

When contacting us about an existing purchase, please include your order number.

5. Returns and Refunds

If you wish to return a product, request a refund, or report merchandise that arrived damaged or defective, email:

[email protected]

Please provide your order number, product name, and a brief explanation of the issue. Photographs may help us review damaged items or missing components.

Please wait for our return instructions before sending merchandise back.

6. Privacy and Personal Information Requests

If you have questions about how personal information is handled or wish to submit a privacy-related request, contact:

[email protected]

Use the subject line Privacy Request and describe the information or action you are asking about.

We may request reasonable verification information before responding to a request involving personal information.

7. Customer Service Response Time

We aim to respond to customer inquiries within 2–3 business days.

Response times may vary during weekends, public holidays, seasonal promotions, or periods of unusually high inquiry volume. Some matters may require additional investigation, particularly where a carrier, payment provider, or product issue is involved.

If your inquiry concerns an urgent delivery or a time-sensitive order issue, please make that clear in your email subject line.

8. Information to Include in Your Message

To help us handle your request efficiently, please include:

  • Your full name.

  • Your order number, if applicable.

  • The product name.

  • A clear description of your question or concern.

  • Relevant photographs or supporting information, where useful.

For your security, do not send full payment card numbers, passwords, or other sensitive account credentials through ordinary email.

9. Formal Business Correspondence

For formal correspondence concerning our website, business operations, or published policies, please use the following details:

HGB LLC
Attn: Janiyah Bethea
5555 West Linebaugh Ave
Tampa, FL 33624
United States

Email: [email protected]
Website: https://www.primesortsupply.xyz/

10. Our Service Commitment

We value clear communication, accurate product information, and practical customer support. We aim to handle each inquiry respectfully and to provide useful guidance without unnecessary complications.

Thank you for choosing PRIME SORT SUPPLY. We appreciate your business and look forward to assisting you.