Shipping policy

At PRIME SORT SUPPLY, we want your order to make its way to you with as little uncertainty as possible. Whether you are adding suction-cup hooks to create convenient hanging space, choosing a basket for a growing collection of plush toys, or bringing a compact cabinet into your home, we aim to make the delivery process clear and straightforward.

This Shipping Policy explains our shipping rates, order processing practices, delivery expectations, and procedures for handling delays or delivery problems.

It applies to orders placed through https://www.primesortsupply.xyz/ and is administered by HGB LLC.

1. Shipping Rates

Our standard shipping arrangement is:

  • Free shipping on orders with a merchandise subtotal of $10.00 or more.

  • $5.99 shipping on orders with a merchandise subtotal below $10.00.

Unless the checkout page expressly states otherwise, the merchandise subtotal is calculated after discounts and before applicable taxes and shipping charges.

The final shipping charge will be displayed during checkout before you submit payment. If a special promotion or other offer provides different shipping terms, the applicable offer or checkout terms will control for that order.

2. Order Processing

After an order is submitted, it generally moves through several stages.

Order Receipt

We receive your order details and payment authorization.

Order Review

The order may be reviewed for completeness, payment issues, and fulfillment availability.

Preparation

The selected merchandise is prepared for shipment. Depending on the product, this may include checking that hooks, basket components, cabinet parts, or other included items are prepared for dispatch.

Carrier Handoff

The parcel is transferred to the applicable delivery service.

Delivery

The carrier transports the parcel to the shipping address provided during checkout.

Processing time is separate from carrier transit time. We aim to process orders within the timeframe communicated on the relevant product page, checkout page, or order notice.

Processing may take longer during holidays, promotional periods, inventory adjustments, or unusually high order volumes.

3. Shipping Destinations

Available shipping destinations depend on the delivery options displayed at checkout.

We do not promise delivery to a country, territory, or address unless that destination is supported by the checkout process. If your address is not accepted, please contact us before placing an order.

Any destination-specific charges or delivery conditions, if applicable, will be presented where relevant before purchase.

4. Address Accuracy

Please review your shipping address carefully before submitting your order.

A complete delivery address should include:

  • Recipient's full name.

  • Street address.

  • Apartment, unit, or suite number where applicable.

  • City and state.

  • ZIP code.

  • Country, where applicable.

If you notice an error after placing an order, contact [email protected] promptly and include your order number.

We will make reasonable efforts to assist with an address correction before dispatch. Once a parcel has entered fulfillment or has been transferred to a carrier, changes or rerouting may be unavailable or subject to carrier restrictions.

We cannot guarantee successful delivery when an incomplete or inaccurate address has been provided.

5. Tracking and Delivery Notifications

Where tracking is available, tracking information may be provided through an order notification, shipment confirmation, or carrier communication.

Tracking information may not appear immediately after a shipping label is created. Carriers may require additional time to scan and register physical possession of a parcel.

A status such as “label created” does not necessarily mean that the carrier has already received the package.

If tracking appears delayed or has not changed for an unusual period, please contact us with your order number and any available tracking information.

6. Delivery Estimates and Unexpected Delays

Delivery estimates are provided to help customers plan, but actual transit times may vary.

Possible causes of delay include:

  • Severe weather or natural events.

  • Carrier service interruptions.

  • Public holidays and seasonal shipping volume.

  • Transportation or sorting-center disruptions.

  • Incomplete or incorrect address information.

  • Customs or border procedures, where applicable.

  • Other circumstances affecting the delivery network.

If we learn that an order cannot be shipped within the timeframe promised, or within the applicable period when no shipment time was stated, we will provide any required delay notice, cancellation option, and refund under applicable law.

For covered internet merchandise orders, the FTC Mail, Internet, or Telephone Order Merchandise Rule generally requires sellers to have a reasonable basis for the shipment time they advertise. If the applicable shipment deadline cannot be met, customers must be offered the legally required option to consent to a delay or cancel the order and receive a prompt refund.

7. Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, we recommend checking:

  • Your front door, porch, mailbox, or usual delivery area.

  • A parcel locker or designated delivery location.

  • With household members or building staff, where appropriate.

  • With nearby neighbors, if appropriate.

  • Any delivery photograph or additional carrier instructions, where available.

If the package remains missing, contact us at [email protected]. Include your order number and tracking number so that we can review the available information.

A carrier delivery scan is relevant evidence, but it does not automatically resolve every missing-package inquiry. We will review the circumstances and any applicable legal obligations.

8. Damaged Packages and Missing Items

Some products require particular care during transportation. Storage cabinets may contain rigid panels or multiple components, while storage baskets and suction-cup hooks may have parts that can be affected by crushed or opened packaging.

If your parcel arrives visibly damaged or an item is missing, please contact us promptly.

Please provide:

  • Your order number.

  • The affected product name.

  • A brief description of the problem.

  • Photographs of the outer packaging and shipping label, if available.

  • Photographs of the damaged product or missing components, where relevant.

For a cabinet, photographs of damaged panels, corners, hardware, and packaging may be helpful. For a basket, show any torn seams, damaged handles, or structural issues. For suction-cup hooks, photographs of cracked or missing components may assist our review.

Please retain the packaging where reasonably possible until the issue has been reviewed, unless doing so would create a safety concern.

We will assess the information and explain the appropriate next steps in accordance with our Return and Refund Policy and applicable law.

9. Multiple Items and Separate Shipments

If an order contains multiple products, items may be dispatched separately where fulfillment arrangements make this necessary.

If separate shipments are created, each parcel may have its own tracking number and delivery status.

If only part of an order is shipped or an item is canceled, any applicable refund will be calculated based on the transaction details and legal requirements.

10. Shipping Charges and Cancellations

Shipping charges are shown at checkout before payment.

If an order is canceled before shipment, any refund will be handled according to the reason for cancellation and applicable law.

If we cannot ship merchandise and a federal rule requires a full refund, we will provide the required refund rather than substituting store credit or a voucher.

If a customer requests cancellation after the parcel has shipped, the return procedure may apply instead.

11. Customer Responsibilities

Customers are responsible for:

  • Providing complete and accurate shipping information.

  • Reviewing order notifications where practical.

  • Making reasonable arrangements to receive the parcel.

  • Following carrier instructions for collection or redelivery.

  • Contacting us promptly if an order appears delayed, damaged, or missing.

These responsibilities do not remove any consumer rights or remedies available under applicable law.

12. Contact Information

For shipping questions, tracking concerns, address corrections, or damaged-delivery reports, contact:

HGB LLC
Attn: Janiyah Bethea
5555 West Linebaugh Ave
Tampa, FL 33624
United States

Email: [email protected]
Website: https://www.primesortsupply.xyz/

Please include your order number when contacting us so that we can identify the relevant purchase.

13. Policy Updates

We may revise this Shipping Policy to reflect changes in shipping rates, fulfillment procedures, carrier services, or legal requirements.

The current version will be published on our website with its effective date. Any revision remains subject to mandatory legal requirements and will not remove rights that apply to an existing order.

Thank you for choosing PRIME SORT SUPPLY. We appreciate your patience and trust while your order makes its way to you.